Frequently Asked Questions

Is a signature required when my order is delivered?

As per USPS, a signature is required upon receipt of your ordered medications. While it is not the standard USPS policy, in some cases, the delivery personnel may leave the package on the mailbox or doorstep without a signature. However, it is still best to track your package status and ensure someone is available to receive it on the date of delivery to avoid any potential theft or damage to your package.

Do I need a prescription to purchase insulin medication?

No, no prescription is required to purchase insulin medications from us at Valent Meds.

Are there any customs duties when you ship my order

No, you will only be charged for the medication and shipping fee. No other charges.

Are we (Valent Meds) a registered pharmacy?

We (Pharmaserve) act as a prescription referral service provider and partner with different licensed Canadian pharmacies to provide patients with the most affordable price

Can I pay via PayPal?

Please be advised that we do accept payments through PayPal and other app payments. Find a variety of secured payment options at checkout.

How much is the shipping cost?

Our standard shipping cost is $29.99 USD. We also offer express shipping for $39.99 USD for Canada-sourced medication. A fixed rate of $29.99 USD is applied to refrigerated medications.

Which couriers do you use?

To ensure the safe delivery of your prescription medications, we only ship through CanadaPost and USPS.

Do you ship outside US?

Our goal is always to help people access safe and affordable medications, we do ship to the UK,EUROPE,ASIA,CANADA,SOUTH AMERIRCA and AUSTRALIA

Are there any additional charges?

Standard Shipping is $29.99 for the United States on all orders exluding insulin . The shipping fee on insulin-based products is $39.99 and will be shipped out via an insulated styrofoam container with several ice and gel packs via USPS or Canada Post Express.

Do you ship overnight?

We do not offer discreet overnight shipping. The fastest shipping option available is express delivery, which costs $39.99.

Shipment Time

Express Shipping : Will be shipped via USPS or Canada Post in an insulated styrofoam container with several gel and ice packs. Unfortunately, due to the nature of the product, estimated timeframes of delivery is within 24-48 hours

What guarantee do you offer to ensure I receive my order?

As long as you have provided a correct delivery address, if your order does not arrive within our 2-3 business days shipping time frame, we will ensure our contracted pharmacy re-ships your order. If you do not wish to have the medication(s) re-shipped we will provide a complete refunds. The choice is entirely up to you!